HORRIBLE EXPERIENCE – BEWARE Vehicle Not Ready at Pickup: When I arrived at the scheduled time for my reserved vehicle, I was told it was unavailable because the previous customer had not yet returned it. I was asked to either wait two additional hours or drive to another location near Fort Worth, TX, to get a replacement vehicle. Since I urgently needed transportation, I had no choice but to travel to the other location. False Cleaning Charge Threat: Upon returning the vehicle, the representative stated that the car was “excessively dirty” and that I would be charged $450 for cleaning. This accusation is completely false. I have photos proving the condition of the vehicle upon return. The only action I took was removing the carpet mats to dust them off, which the representative then stated it was now acceptable. Refusal to Provide Receipt at Return: At first, I was told I would receive my receipt by email. I insisted on documentation confirming I had returned the vehicle, which caused the representative to step away and contact the manager—only then did the excessive cleaning accusation arise. This entire experience was frustrating, unprofessional, and unacceptable. I was nearly charged $450 for something untrue, and I had to go out of my way to another location because my reserved vehicle was not ready. I’ll share this experience everywhere so others don’t get taken advantage of.
Awesome experience the staff was very friendly, helpful and accommodating. Renting a car from them was such an easy process and good value for money. Also the car was comfortable, well maintained and clean.
Solomon always sorts me a car every time I come to the states, he is so friendly and helpful. there is never a problem and they staff are very kind, the cars are always clean and always good condition been going here for about 10 years on and off as I am from England
If I could give them ZERO stars, I would. My mom rented a car on 07/26/2025 and was charged $1,539.35 which her TODAY, she checked her account and saw they DOUBLE-CHARGED her with an extra -$1,198.52 for a hold on the vehicle. This company is a complete scam. They take your money without explanation, lie to your face, and do the total opposite of what they say. DO NOT rent from them. They’re shady, dishonest, and will rob you blind. RUN. ????????????????????????
Customer service omg where do I start. The older guy that work there is a liar, rude, unethical sales. He had the younger guy to give me one dirty vehicle. It’s was dirty in and out, gas was on E I ask him why I could get the other vehicle that was out there and cleaned. He said it was rented out already. I when pass the company hours after closing and that same clean vehicle was still there.
