I recently visited the office to renew my car insurance card, and I had an excellent experience with [Lia] were professional, efficient, and very helpful throughout the process. The service was smooth, and I left with everything I needed. I truly appreciate the effort and attention to detail. Highly recommend!
Lia was extremely great she made me feel welcome and understood. She is amazing at her job so glad I met her she left a great impact and offered a discount too! Thank you lia you are wonderful!
Lia was the best! Did everything that she could to get me insured same day, and worked with me on pricing!! I will continue to use and promote la familia to friends and family because of the great customer service I received today, honestly if I could give 10 stars I would.
Lia Moreno did an amazing job at helping me find the cheapest insurance for me! Great customer service and attentive. Will recommend everyone to her.
I had one of the worst experiences with this agency — particularly with Lia Moreno. I reached out to pay my insurance policy plan for the following six-month, and she told me the total would be a little over $1,200. I didn’t think much of it at the time and proceeded with the payment. What she failed to disclose, however, was that over $400 of that total was their agency fee. Had she been upfront about that, I would’ve immediately questioned it — and rightfully so. The actual insurance premium turned out to be around $800, but because I spoke to her over the phone and provided my credit card information, she went ahead and added this massive fee without ever explaining it. A $400 agency fee is outrageous and completely unjustified, especially when it’s not clearly communicated. When I brought this up, Lia showed zero remorse. She tried to justify the charge as if it were completely normal, and made it clear that a refund — even a partial one — was off the table. This whole experience felt extremely dishonest and predatory. Charging someone an extra $400 just for speaking with a representative over the phone, without properly disclosing that cost, is not just greedy — it’s wrong. I hope others are cautious before doing business with this agency. It’s disappointing, because I didn’t walk into this experience expecting any issues. But Lia Moreno’s actions turned what should’ve been a straightforward transaction into one that felt dishonest. If you’re considering doing business here, be very cautious — especially if Lia Moreno is involved.
